The client seeks a qualified vendor to provide comprehensive ambulance and first responder fee billing services to manage all aspects of the billing and collections process for emergency medical services (EMS). Responsibilities include timely processing and submission of all EMS transport claims to Medicare, Medi-Cal, private insurance, and individual patients, as well as partnering with a medical billing provider capable of delivering all required billing components.

The selected vendor will manage accounts receivable, provide follow-up on denials and unpaid claims, assist with documentation, application, reconciliation, and audits, handle patient invoicing and statements, and deliver customer service support. Additional requirements include monitoring payer regulations and promptly implementing regulatory updates. A dedicated patient support call center experienced in EMS billing is also required. The contract period will be five years, with questions regarding the RFP due by March 10, 2026.