When is the submission deadline?

Submissions are due July 7, 2026. Questions must be submitted by June 23, 2026.

It was issued by Horry County Office Of Procurement. The work is located in Myrtle Beach, South Carolina, United States.

Who is a good fit for this opportunity?

Experience in airport or public address system maintenance and support. Expertise with GLOBALCOM or similar mass notification/audio systems. Ability to provide both remote and on-site technical support within the United States. Proven capability in software lifecycle management and staff training. Track record of work with government or public sector clients.

Airport Paging and Audio System Support and Maintenance Services (Due July 7, 2026)

Overview

IT Support, Hardware & Networking

Myrtle Beach, South Carolina, United StatesPosted: May 30th, 2026Deadline: July 7th, 2026

Fit Score

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SUMMARY

This RFP seeks vendors to provide preventative maintenance, software management, technical support, and staff training for airport paging and audio systems in Conway, South Carolina.

KEY REQUIREMENTS

Must be a certified AtlasIED / GLOBALCOM integrator in good standing
Must hold ESI-level (Enterprise Systems Integrator) certification as a Certified Transportation Integrator from AtlasIED
Must have a minimum of three active AtlasIED GLOBALCOM systems currently under service and/or installation contracts in airport environments
Must demonstrate specific, documented knowledge of the GLOBALCOM system architecture, paging zoning logic, and administrative/security model
Must maintain an active AtlasIED Transportation Resources portal account with Assurance Roles Permission
Must be properly licensed to do business in the State of South Carolina
Must provide proof of required insurance including workers' compensation, commercial automobile liability, general liability, and cyber liability
Must comply with all applicable TSA cybersecurity directives
Must comply with Section 889 of the John S. McCain National Defense Authorization Act for Fiscal Year 2019

CONTRACT DURATION

60 months

TIMELINE

Optional Pre-Proposal Meeting: June 12th, 2026

Questions Acceptance Deadline: June 23rd, 2026

Proposal Due Date: July 7th, 2026

QUESTION DEADLINE

June 23rd, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Horry County Office Of Procurement

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority in Conway, South Carolina is seeking a vendor to provide support and maintenance services for their airport paging and audio systems. Required services include comprehensive preventative maintenance such as scheduled system health checks, onsite inspections during specified contract years, and the identification and remediation of components at risk of failure. Vendors must provide written reports on system condition and trends, and proactively track and compare system health data year over year.

Software lifecycle management is also essential and requires the delivery of application updates, bug fixes, patches, service packs, and ongoing licenses for the GLOBALCOM application, in coordination with IT staff to minimize operational disruptions. Significant software upgrades released during the term should be included under the contract, subject to written authorization and applicable procurement guidelines. Technical support services must offer remote assistance with defined response SLAs, escalation to onsite help when necessary, and emergency on-site response within approximately 48 hours if required.

Additionally, the contract mandates staff training, including four seats for factory seminars covering operations, troubleshooting, and current software versions. Vendors should also support message library management, allowing for the uploading of new and updated messages to the GLOBALCOM system and offering a custom recorded message capability as specified.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 7, 2026. Questions must be submitted by June 23, 2026.
Who issued this RFP?: It was issued by Horry County Office Of Procurement. The work is located in Myrtle Beach, South Carolina, United States.
Who is a good fit for this opportunity?: Experience in airport or public address system maintenance and support
Expertise with GLOBALCOM or similar mass notification/audio systems
Ability to provide both remote and on-site technical support within the United States
Proven capability in software lifecycle management and staff training
Track record of work with government or public sector clients

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