When is the submission deadline?

Submissions are due June 15, 2026. Questions must be submitted by June 3, 2026.

It was issued by University Of Guam. The work is located in Mangilao, Guam.

Who is a good fit for this opportunity?

Authorized Zendesk reseller or partner. Experience managing Zendesk subscriptions for organizations. Knowledge of AI integrations within Zendesk Suite. Ability to provide ongoing technical support. Experience serving clients in Guam or U.S. territories.

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AI-Included Zendesk Suite Professional Plan Subscription Renewal

Overview

Software, Web & Mobile Development

Mangilao, GuamPosted: May 30th, 2026Deadline: June 15th, 2026

Fit Score

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SUMMARY

RFP for the renewal of an AI-enabled Zendesk Suite Professional Plan subscription in Guam.

KEY REQUIREMENTS

Must submit one original copy of the bid package
Must provide original bid security
Must register contact information with UOG if downloading the solicitation from the website
Must submit bid packages electronically via the provided link to the Bid Share folder
Must drop off the original copy and bid security to the Procurement Office before the deadline

TIMELINE

Written questions and/or requests for clarification are due by June 3rd, 2026.

Responses to questions will be issued by June 8th, 2026.

Deadline for submission of bid packages is June 15th, 2026, on or before 2:00 P.M.

QUESTION DEADLINE

June 3rd, 2026

Issuing Agency

University Of Guam

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization is seeking a vendor to provide renewal services for their Zendesk Suite Professional Plan subscription, which includes AI capabilities. Vendors are expected to ensure seamless continuation of Zendesk services, covering all features and functionalities provided in the current plan.

Interested parties must submit any questions regarding the renewal process by June 8, 2026. The selected vendor will support the organization in maintaining their Zendesk environment with uninterrupted access to advanced AI-powered tools and customer support functionalities.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 15, 2026. Questions must be submitted by June 3, 2026.
Who issued this RFP?: It was issued by University Of Guam. The work is located in Mangilao, Guam.
Who is a good fit for this opportunity?: Authorized Zendesk reseller or partner
Experience managing Zendesk subscriptions for organizations
Knowledge of AI integrations within Zendesk Suite
Ability to provide ongoing technical support
Experience serving clients in Guam or U.S. territories

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