When is the submission deadline?

Submissions are due August 13, 2026. Questions must be submitted by July 30, 2026.

It was issued by Salt Lake City Corporation. The work is located in Salt Lake City, Utah, United States.

Who is a good fit for this opportunity?

Public safety communications technology provider. Experience with AI-driven voice or contact center solutions. Proven integration capability with telephony and CAD systems. Strong background in emergency call escalation workflows. Ability to provide implementation, training, maintenance, and long-term support. Experience serving government or 911/public safety agencies. Capability in real-time transcription, translation, and summarization. Established compliance and reliability practices for mission-critical environments.

AI-Enabled Non-Emergency Public Safety Call Handling and Assistive Solution (Due August 13, 2026)

Overview

Data Analytics, AI & Cloud Hosting

Salt Lake City, Utah, United StatesPosted: July 17th, 2026Deadline: August 13th, 2026

Settle Signals

Market intelligence for public sector sales teams

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

Learn more about Settle

SUMMARY

Utah is soliciting an AI-enabled solution for handling non-emergency public safety calls, including routing, transcription, translation, summarization, and emergency escalation to live 911 staff. The contract will include software, implementation, integration, training, maintenance, and support over a five-year term.

KEY REQUIREMENTS

Must be registered with the Utah State Division of Corporations and Commercial Code
Must be registered with Sam.gov
Must be registered with E-Verify
Must have successfully provided similar services for at least five different agencies or organizations
Must ensure all operational activities and data storage are physically located within the continental United States
Must provide insurance certificates meeting all requirements, including cyber risk and technology errors & omissions liability
Must comply with the City Ethics Requirement regarding gifts and conflict of interest
Must identify and report any Generative AI used in the performance of the contract

CONTRACT DURATION

60 months

TIMELINE

Posting date: July 16th, 2026

Questions due date: July 30th, 2026

Submission deadline: August 13th, 2026

QUESTION DEADLINE

July 30th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

See Decision-Maker Contacts

Issuing Agency

Salt Lake City Corporation

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The issuing entity in Utah is seeking a vendor to provide an AI-enabled non-emergency public safety call handling and assistive solution for designated non-emergency 10-digit and administrative public safety lines. The solution is intended to improve operational efficiency, enhance caller experience, and support public safety communications personnel through AI-assisted call handling, routing, transcription, and escalation capabilities.

The selected vendor will be expected to provide all labor, software, licensing, implementation services, support services, maintenance, integrations, training, and related resources required to deploy and support the solution. The system must support public safety operational environments and ensure that emergency calls or emergency-related situations are appropriately identified and escalated to live 911 telecommunicators when necessary.

Required capabilities include emergency detection and escalation that can interrupt AI interaction when a potential emergency event is detected, transfer callers directly to a live 911 telecommunicator without requiring redial where technically feasible, and allow callers to request transfer to a live operator at any time. The solution must also support integration with telephony and public safety communications infrastructure, as well as CAD systems where applicable, and provide conversational AI with real-time transcription, translation, and summarization.

Questions are due by July 30, 2026. The anticipated contract term is five years.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due August 13, 2026. Questions must be submitted by July 30, 2026.
Who issued this RFP?: It was issued by Salt Lake City Corporation. The work is located in Salt Lake City, Utah, United States.
Who is a good fit for this opportunity?: Public safety communications technology provider
Experience with AI-driven voice or contact center solutions
Proven integration capability with telephony and CAD systems
Strong background in emergency call escalation workflows
Ability to provide implementation, training, maintenance, and long-term support
Experience serving government or 911/public safety agencies
Capability in real-time transcription, translation, and summarization
Established compliance and reliability practices for mission-critical environments

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

See how Settle works