A vendor is sought to provide an after-hours mental health coverage system designed for students in Mississippi. The required solution should support app-based, telephone-based, and combined app and telephone access, giving students flexible options for receiving services after regular hours.

The technical requirements specify that the solution must allow students to access services both via telephone and through digital platforms, which should be available as either an app or a website, compatible with smartphones, laptops, and desktops. The app must support both Android and iOS operating systems to ensure broad accessibility. Additionally, the system should feature role-based access controls so that users can be assigned to various roles, including the ability to hold multiple roles.

Other necessary features include robust reporting capabilities, support for custom fields and files, along with essential system functions, maintenance, and support to ensure reliable and ongoing operation.