9-1-1 Text Message Survey Solution
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Distribution of Request for Proposal: June 9th, 2026
Questions and Clarifications due: June 30th, 2026
Addendum Issued: July 7th, 2026
Proposal due: July 21st, 2026
Evaluation Period: July 21st, 2026 - August 21st, 2026
Board of Bids and Contracts Recommendation: September 3rd, 2026
Board of County Commission Award: September 9th, 2026
QUESTION DEADLINE
Issuing Agency
Sedgwick County
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The organization is seeking a vendor to provide a 9-1-1 text message survey solution that enables effective collection and analysis of caller feedback. The required system must deliver text message surveys following 9-1-1 calls, automatically process relevant call data (such as incident number, date and time, call classification, and caller number), and support configurable survey questions including rating scales, yes/no options, and open-text responses.
A user-friendly dashboard is essential to display survey results connected to individual incidents, along with standard reporting tools to monitor response rates, satisfaction scores, and trends over time. The system should include features to filter and sort data by specific parameters, such as date range, call taker, and call type. Additionally, the proposal must provide a comprehensive diagram of the proposed architecture, illustrating system components (servers, network, peripherals, workstations, mobiles, and interfaces) and detailing the environments for Production, Test, Training, and Disaster Recovery and their interdependencies.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 21, 2026. Questions must be submitted by June 30, 2026.
- Who issued this RFP?
- It was issued by Sedgwick County. The work is located in Wichita, Kansas, United States.
- Who is a good fit for this opportunity?
- Experience developing and deploying text survey solutions for emergency service organizations
- Proven track record in integrating post-call feedback systems with 9-1-1 operations
- Strong capabilities in user dashboard and reporting tools
- Familiarity with IT system architecture for critical public safety environments
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