When is the submission deadline?

Submissions are due July 8, 2026. Questions must be submitted by July 3, 2026.

It was issued by Sudbury Water District. The work is located in Sudbury, Massachusetts, United States.

Who is a good fit for this opportunity?

Experienced IT managed service providers with government sector expertise. Proven ability to deliver 24/7 help desk and on-site support. Track record in disaster recovery and business continuity planning. Adept at hardware and software life cycle management. Presence or service capability in Massachusetts or New England.

24x7 Information Technology Support Services (Due July 8, 2026)

Overview

IT Support, Hardware & Networking

Sudbury, Massachusetts, United StatesPosted: June 11th, 2026Deadline: July 8th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, qualify, and respond to RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

Learn more about Settle

SUMMARY

Sudbury, MA is requesting proposals for a three-year contract for 24/7 IT support services, including network maintenance, help desk coverage, disaster recovery planning, and asset management.

KEY REQUIREMENTS

Must have prior experience providing IT service and support for Massachusetts municipalities in the past five years
Must provide a minimum of three customer municipal references for the same type of support service
Must be able to provide 24/7 help desk support
Must provide proof of insurance in minimum amounts required in the contract
Must submit a separately sealed technical proposal and price proposal
Must be able to demonstrate financial stability satisfactory to the District
Must be able to provide an introduction statement

CONTRACT DURATION

36 months

TIMELINE

Release Date: June 8th, 2026

Deadline for Questions: July 3rd, 2026

Proposal Due Date: July 8th, 2026

Evaluation of Proposals: July 9th, 2026

Proposal Presentation and Product Demonstration: July 15th, 2026

Contract Award: July 17th, 2026

QUESTION DEADLINE

July 3rd, 2026

Issuing Agency

Sudbury Water District

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A government authority in Sudbury, Massachusetts seeks a vendor to provide comprehensive 24x7 information technology support services. Services must enable the district to maintain and improve IT effectiveness, enhance service quality, minimize support costs, and maximize return on IT investment.

The scope includes maintaining the domain network, centralized management of network resources, document storage, and ensuring all off-site municipal operations are connected. Vendors must ensure overall hardware and software uniformity, manage network printers, and establish ongoing replacement programs for equipment. Disaster recovery and IT business continuity plan development and compliance validation are also required.

The successful contractor will provide continuous staffing to support a 24/7 Help Desk, providing troubleshooting for all district IT systems at all times. Additional requirements include administration and maintenance of the district’s IT hardware, software, and wireless device inventory. The contract will span three years.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due July 8, 2026. Questions must be submitted by July 3, 2026.
Who issued this RFP?: It was issued by Sudbury Water District. The work is located in Sudbury, Massachusetts, United States.
Who is a good fit for this opportunity?: Experienced IT managed service providers with government sector expertise
Proven ability to deliver 24/7 help desk and on-site support
Track record in disaster recovery and business continuity planning
Adept at hardware and software life cycle management
Presence or service capability in Massachusetts or New England

Stop missing winnable RFPs

Create a free account to search the full database, filter by your criteria, and have new RFPs matched to your business automatically.

See how Settle works