When is the submission deadline?

Submissions are due September 4, 2026.

It was issued by Newcastle Municipality. The work is located in Newcastle, KwaZulu-Natal, South Africa.

Who is a good fit for this opportunity?

Telecommunications or unified communications provider with large-scale VoIP deployment experience. Expertise integrating VoIP systems with SD-WAN infrastructure. Proven delivery of multi-site call centre solutions for public-sector or municipal organizations. Capable of supplying VoIP hardware and implementing IVR, ACD, recording, monitoring, and CRM integrations. Experienced technical support team able to manage resilient voice and network traffic environments.

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VoIP Telephone System with Call Centre Services

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Overview

IT Support, Hardware & Networking

Newcastle, KwaZulu-Natal, South AfricaPosted: August 6, 2026Deadline: September 4, 2026

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SUMMARY

A three-year contract is sought for a large-scale VoIP telephone system with integrated call centre functionality, SD-WAN connectivity, and VoIP hardware. Vendors should have experience delivering multi-site solutions in public-sector or municipal environments.

KEY REQUIREMENTS

Must be registered on the National Treasury Central Supplier Database
Must score a minimum of 80% on functional evaluation criteria
Must have a local support presence or partners based in South Africa
Must comply with the Protection of Personal Information Act (POPIA)
Must provide a valid Tax Compliance Status Pin
Must not be in arrears for municipal rates and taxes for more than 3 months
Must have proven experience in providing VoIP solutions for large-scale multi-site deployments

CONTRACT DURATION

36 months

TIMELINE

Bid documents available: August 4th, 2026

Compulsory Tender Briefing Meeting: August 19th, 2026

Submission deadline: September 4th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Newcastle Municipality

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The procuring organization is seeking a vendor to provide a VoIP telephone system with integrated call centre services for a three-year contract period. The solution must deliver reliable, high-quality voice communications and integrate seamlessly with SD-WAN infrastructure to support optimized traffic management and service resilience.

Required call centre capabilities include interactive voice response (IVR), automatic call distribution (ACD), call routing and queuing, real-time dashboards, call monitoring, call recording, reporting, and CRM integration. The vendor will also be responsible for providing the required VoIP hardware.

Applicants should demonstrate proven experience deploying large-scale, multi-site VoIP solutions, particularly in public-sector or municipal environments. Technical expertise in SD-WAN integration, network traffic management for VoIP, and resilient communications infrastructure is required.

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Frequently asked questions

When is the submission deadline?: Submissions are due September 4, 2026.
Who issued this RFP?: It was issued by Newcastle Municipality. The work is located in Newcastle, KwaZulu-Natal, South Africa.
Who is a good fit for this opportunity?: Telecommunications or unified communications provider with large-scale VoIP deployment experience
Expertise integrating VoIP systems with SD-WAN infrastructure
Proven delivery of multi-site call centre solutions for public-sector or municipal organizations
Capable of supplying VoIP hardware and implementing IVR, ACD, recording, monitoring, and CRM integrations
Experienced technical support team able to manage resilient voice and network traffic environments

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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