A city in British Columbia is seeking a qualified vendor to supply, install, and support a modern VoIP phone solution. The selected vendor will be responsible for the delivery, installation, and configuration of a new VoIP system that includes advanced features such as voicemail-to-email, auto-attendants, mobile integration, and enhanced reporting and analytics.

The proposed solution must support remote work capabilities, improve interdepartmental communication, and provide scalability to align with the City’s long-term IT strategy. Vendors should include asset lifecycle maintenance protocols and a clear maintenance schedule to ensure reliable performance of the VoIP system. Ongoing, unlimited support with prompt responses is required, along with the migration of existing City phone numbers to the new platform.

To further modernize operations, the solution should minimize reliance on physical phone hardware by allowing selected staff members to access the phone system via software applications on their workstations or mobile devices.