Veterans Identification Card Application and Data Quality Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Questions due by July 14th, 2026.
Responses due by July 17th, 2026.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Department Of Veterans Affairs
DESCRIPTION
A government authority in Frederick, Maryland is seeking qualified and capable certified Service-Disabled Veteran-Owned Small Businesses to provide support services for Veterans Identification Card application processing, data quality support, Help Desk and AskVA support, and project management. This notice is issued as a sources sought request for information to identify firms able to perform the required services.
The anticipated scope includes providing all personnel, management, supervision, and operational support necessary to manage daily Veterans Identification Card application queues and processing activities. Tasks may include reviewing and processing applications, validating applicant information and submitted data, performing image correction procedures, identifying and resolving duplicate records in accordance with government-furnished procedures, maintaining logs and centralized records, and managing workload during system outages.
The contractor would also support daily Help Desk and AskVA inquiry queues, respond to inquiries within required timeframes, route or re-route inquiries as appropriate, and escalate issues outside the scope of Veterans Identification Card support. The anticipated contract term is one year. Questions are due by July 14, 2026, and the response deadline is July 17, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 17, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Department Of Veterans Affairs. The work is located in Frederick, Maryland, United States.
- Who is a good fit for this opportunity?
- Certified Service-Disabled Veteran-Owned Small Business
- Experience supporting federal administrative processing programs
- Background in identity card or application processing workflows
- Help Desk and customer inquiry management capability
- Data quality, validation, and records management expertise
- Capacity to provide full staffing, supervision, and project management for a one-year contract
- Familiarity with government procedures, escalation protocols, and service-level response requirements
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.