Veterans Identification Card Application and Data Quality Support
Overview
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SUMMARY
DESCRIPTION
The Department of Veterans Affairs, Enterprise Procurement Office, issued a sources sought/request for information to identify qualified certified Service-Disabled Veteran-Owned Small Businesses capable of supporting Veterans Identification Card operations. The anticipated requirement covers application processing, help desk and AskVA support, data quality support, and project management services. The effort is expected to be structured as a firm-fixed-price contract with one 12-month base period, a 30-day transition-in period, and three 12-month option periods.
The scope includes managing daily Veterans Identification Card application queues, reviewing and validating applicant information, correcting image issues, resolving duplicate records, maintaining logs and centralized records, and supporting workload continuity during outages or backlog conditions. The contractor would also be expected to provide customer support by managing inquiry queues, responding within required timeframes, routing or escalating inquiries as needed, and supporting Veteran-facing service channels.
In addition, the requirement includes data quality support, monthly reporting, transition planning, business continuity, and compliance with Department of Veterans Affairs information security and privacy requirements. Performance is anticipated to occur primarily virtually or at the contractor's facility within the United States. The notice is for market research and acquisition planning purposes only and is intended to confirm the availability of capable SDVOSB firms for a potential 100% set-aside.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 17, 2026 and is no longer accepting submissions.
- Who is a good fit for this opportunity?
- Certified Service-Disabled Veteran-Owned Small Business active in the SBA certification database
- Experience supporting federal administrative operations and program support services
- Background in application processing, case management, or records validation workflows
- Capability to operate help desk and customer inquiry support functions at scale
- Strong experience handling sensitive personally identifiable information under federal privacy requirements
- Established quality assurance and data quality management processes
- Ability to provide virtual delivery and nationwide operational support within the United States
- Familiarity with Department of Veterans Affairs security, reporting, and continuity requirements
Analysis generated by Settle AI from the source RFP.
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