(1) Vendor needs to provide unified communications platform. The long–term goal is to implement a Unified Communications platform for convergence of systems to support citywide communications. • Architecture: Provide a description of your proposed solution architecture, including network and component diagrams and quantities — this includes contact center as a service (Unified Communications) offerings. Describe the physical, environmental, and power requirements of your proposed solution. Describe how this solution supports future growth. • Technology Components: Describe the recommended network and endpoint configurations for agents who work from home. How will your system interface to our telephony environment? Can a common dial plan be supported between third–party PBX extensions and system stations? • Additional questions for Unified Communications providers: Describe the need for any gateways that might be part of your architecture for supporting global agents. What has been your system availability over the past three years? (2) All the questions must be submitted no later than February 19, 2026. (3) A non–mandatory pre–bid meeting will be held on February 12, 2026.