(1) Vendor needs to provide UI and UX designer consultant service. • Interact with the platforms, identify friction points, and recommend UX and UI improvements that strengthen engagement, reduce drop–off, and support service uptake. • Conduct a thorough assessment of the current UX design, identifying usability challenges and opportunities for improvement mapped across the full user journey on all platforms. • Engage with stakeholders, service delivery partners, and target audiences through focus groups, interviews, and surveys to understand user needs and operational realities, integrating insights into UX recommendations. • Develop a detailed report with actionable recommendations for UX improvements and enhancements to stakeholders and developers. • Utilize the insights from the UX analysis to redesign and enhance the visual appearance of the platform's user interface, ensuring a consistent and cohesive user experience. • Review existing UI components, including navigation, interaction patterns, content presentation, and visual hierarchy, to determine usability challenges and recommend UI improvements to enhance usability, engagement, and clarity, aligned with UX findings. • Conduct a full mapping of the Big Sis chatbot, documenting user flows, decision points, impact pathways, and operator handovers. • Provide visual and written representations for stakeholders. • Engage with internal teams, external partners, and chat operators to validate findings and co–create recommendations. • Provide supporting visuals, including journey maps, diagrams, annotated screenshots, and flow charts.