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Tickets & Citations Management Support

Overview


Management Consulting & Admin Support
Washington, District of Columbia, United StatesPosted: October 19, 2026Deadline: November 11, 2026

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SUMMARY


The Washington Metropolitan Area Transit Authority (WMATA) is seeking information from qualified vendors to provide complete lifecycle management of its ticketing and citation processes, including operational, administrative, and technical support.

KEY REQUIREMENTS


BUDGET

Estimate

$150,000 – $500,000

TIMELINE


Questions Due: October 28th, 2026

Submission Deadline: November 11th, 2026, 2:00 PM

QUESTION DEADLINE


October 28, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Washington Metropolitan Area Transit Authority

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DESCRIPTION


The Washington Metropolitan Area Transit Authority (WMATA) is conducting market research to identify vendors capable of managing or supporting its existing Tickets & Citations Management Application (TCMA). The scope includes citation and toll violation processing, driver and vehicle identification, workflow automation, MPR payment coordination, payment reconciliation, reporting, and operational backlog reduction. The vendor must be able to work within the existing TCMA environment and support integration with systems such as Samsara and Maximo. This RFI is for information-gathering purposes to inform potential future procurement.

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Frequently asked questions


When is the submission deadline?
Submissions are due November 11, 2026. Questions must be submitted by October 28, 2026.
What is the budget for this RFP?
Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by Washington Metropolitan Area Transit Authority. The work is located in Washington, District of Columbia, United States.

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