Telephone and Internet Services
Overview
Settle Signals
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Registration form available: September 1st, 2026
Deadline for written questions: September 14th, 2026
Deadline for answers to written questions: September 16th, 2026
Bid due date and bid opening: September 23rd, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Guam Solid Waste Authority
DESCRIPTION
The government authority in Guam is seeking a vendor to provide comprehensive internet, Wi-Fi, and business telephone services. Internet and Wi-Fi services must include all connectivity, equipment, installation, configuration, maintenance, technical support, and other components required for complete and operational service.
The internet solution must support the existing hardwired network infrastructure and provide reliable connectivity for desktop computers and other designated wired devices. The hosted telephone system must support local and long-distance calling, internal extension dialing, caller ID, call hold and transfer, call forwarding, call pickup, voicemail, conference calling, ring groups, auto attendant, business-hours and after-hours routing, and E911/911 capability.
The telephone solution must also include an automatic call distribution system for customer service calls. Required capabilities include incoming call queuing, automatic distribution to available customer service representatives, agent login and logout, availability status, queue announcements, hold messages or music, auto attendant and menu options, business-hours and after-hours routing, supervisor monitoring and dashboards, real-time call and queue status, and historical reporting.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 23, 2026. Questions must be submitted by September 14, 2026.
- Who issued this RFP?
- It was issued by Guam Solid Waste Authority. The work is located in Tamuning, Guam.
- Who is a good fit for this opportunity?
- Telecommunications and managed network services provider
- Demonstrated experience delivering internet, Wi-Fi, and hosted business telephone systems
- Expertise implementing automatic call distribution and customer service call-center features
- Capability to provide installation, configuration, maintenance, technical support, and equipment
- Experience supporting government or other regulated organizations in Guam or the Pacific region
- Ability to support E911/911 services and service-level requirements
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.