Technology Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Release: July 1st, 2026
Letter of Intent: July 8th, 2026
Questions and Requests for Clarification Due: July 10th, 2026
Questions and Answers Distributed: July 15th, 2026
Proposal Due Date: July 22nd, 2026
Tentative Contract Start Date: September 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Westchester Medical Center Health Network
DESCRIPTION
A government authority in Valhalla, New York is seeking a vendor to provide comprehensive technology support services across all locations. The scope includes end-to-end desktop and end-user device services, with responsibility for maintaining accurate device inventories, defining and enforcing device standards, assessing hardware and peripherals, identifying upgrade needs, coordinating procurement, and managing staging, imaging, configuration, deployment, refresh, replacement, and decommissioning of equipment.
The selected vendor will also provide desktop support and field services for hardware and software issues affecting desktops, laptops, peripherals, printers, label printers, scanners, specialty devices, mobile workstations, carts, and mobile devices. Services are expected to include dedicated on-site coverage at major locations, scheduled and on-demand support, and both walk-up and ticket-based service models.
Additional responsibilities include developing deployment plans and schedules, coordinating multi-site rollout activities, managing hardware delivery and staging logistics, executing imaging and configuration workflows, and supporting device validation and operational readiness. The engagement also includes service desk integration, incident management, asset and configuration management, reporting, performance management, and transition and knowledge transfer activities. Questions are due by July 10, 2026, and letters of intent are due by July 8, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 22, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Westchester Medical Center Health Network. The work is located in Kingston, New York, United States; Poughkeepsie, New York, United States; Valhalla, New York, United States.
- Who is a good fit for this opportunity?
- Managed IT services firm with large-scale desktop and end-user support experience
- Proven capability in device lifecycle management, imaging, deployment, and refresh programs
- Field services provider with dedicated on-site staffing capacity
- Experience supporting multi-site public sector or healthcare-related environments
- Strong asset management, configuration management, and service desk integration expertise
- Ability to support printers, scanners, mobile devices, and specialty end-user equipment
- Established logistics and deployment coordination capabilities across multiple locations
- Team with documented incident management, reporting, and knowledge transfer processes
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.