Technology Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Release: July 1st, 2026
Letter of Intent: July 8th, 2026
Questions and Requests for Clarification Due: July 10th, 2026
Questions and Answers Distributed: July 15th, 2026
Proposal Due Date: July 22nd, 2026
Tentative Contract Start Date: September 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Westchester Medical Center Health Network
DESCRIPTION
The government authority in Westchester, New York is seeking a vendor to provide comprehensive technology support services standardized across the enterprise. The scope includes services that are scalable across multiple facilities and measurable through defined KPIs and SLAs, delivered using structured and repeatable methodologies.
Key responsibilities comprise end-user device lifecycle management, including inventory maintenance, device standards enforcement, gap analysis, procurement coordination, device staging, imaging, and configuration. The vendor will provide desktop support and field services for various hardware such as desktops, laptops, printers, scanners, and mobile devices, focusing on break/fix support and user-facing troubleshooting.
Additional duties include developing and executing deployment plans across multiple sites, managing logistics for hardware delivery and staging, and providing hands-on support during deployments. Integration with service desk operations is required, with responsibilities for incident management, service requests, escalations, and maintaining accurate ticket documentation.
Asset and configuration management is also essential, including maintaining asset records, supporting configuration management processes, ensuring alignment with enterprise standards, and tracking device status throughout all lifecycle stages.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 22, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Westchester Medical Center Health Network. The work is located in Kingston, New York, United States; Poughkeepsie, New York, United States; Valhalla, New York, United States.
- Who is a good fit for this opportunity?
- Proven experience providing enterprise technology support across multiple facilities
- Expertise in device lifecycle management and desktop support
- Ability to deliver services with defined KPIs and SLAs
- Familiarity with government or public sector clients in New York
- Robust infrastructure for managing deployments and incident management
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.