Overview
Fit Score
Settle Intelligence
Settle helps teams find, qualify, and respond to RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
TIMELINE
Requirements gathering: Weeks 1st–2nd
Configuration: Weeks 3rd–4th
Pilot: Week 5th
Adjustments: Week 6th
Deployment: Weeks 7th–8th
Issuing Agency
Cherokee Nation Entertainment, Llc
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A vendor is sought to provide a comprehensive secret shop platform intended to standardize mystery shopping evaluations across multiple property types, including hotels, resorts, dining venues, retail outlets, spas, casinos, and various facilities. The platform should feature point-based scoring, mandatory photo evidence submission, and robust reporting capabilities covering all properties within the portfolio.
Scope of work includes software configuration, deployment of evaluation templates, and the provision of mobile audit tools. The solution must enforce scoring logic and require photo evidence for all applicable items, while offering customizable reporting dashboards. Additional requirements involve user training, integration options for SSO and Power BI, the possibility of in-person training relating to findings, and ongoing support for all property departments.
The ideal vendor will deliver a solution that enhances the consistency and transparency of mystery shopping evaluations and supplies actionable reporting for operational improvement.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due June 24, 2026.
- Who issued this RFP?
- It was issued by Cherokee Nation Entertainment, Llc. The work is located in Tahlequah, Oklahoma, United States.
- Who is a good fit for this opportunity?
- Experience developing and implementing mystery shopping or audit/evaluation platforms
- Strong track record in hospitality, retail, or multi-property software solutions
- Capability to provide training, integration, and ongoing technical support
- Familiarity with reporting dashboards and secure evidence management
- Ability to support clients across various operational areas
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