(1) Vendor needs to provide SAP application management services.– SAP Application Management Services (AMS).– SAP environment, including SuccessFactors and S/4HANA, as well as any future SAP components added to our financial management system.– Incident management, problem resolution, and service request fulfillment.– System enhancements, upgrades, and integration services.– Proactive system monitoring and performance optimization.– Provide ongoing AMS support, enhancements, and integration services.