A Florida agency is seeking information from vendors regarding scalable, reliable, and modern enterprise telephony and unified communications solutions. This Request for Information aims to identify solutions that effectively integrate both mobile and desk-based communications, supporting users in a dynamic office environment.

Key desired features include mobile functionality allowing users to make and receive calls with their City-issued extension, transfer and place calls on hold, initiate multi-way conference calls, access company directories, and manage voicemail and call settings from mobile devices. Desk phone and in-office capabilities are also essential, ensuring robust support for traditional office users.

The envisioned system must offer advanced call routing and management, including support for approximately 18 multi-level auto-attendants. Voicemail integration is required, with messages delivered as audio files to users’ Microsoft 365 email inboxes. Additionally, the agency is interested in comprehensive reporting and analytics, such as inbound and outbound call volumes, call queue statistics, and detailed call records for all users.

Interested parties are invited to respond to this information request by the specified deadline for submitting questions.