Vendor needs to provide AI student engagement and support system. This system should provide students with a unified method of receiving answers to general student-success questions across multiple channels including SMS, web-based chatbot, email, and AI-powered voice agent, as well as initiating proactive outreach to target student groups to complete tasks. The institution seeks to understand market capabilities for a next-generation solution. The institution is seeking an AI student communication platform but seeks to evaluate improved solutions capable of delivering consistent, reliable, multi-channel support, integrating with university systems, providing greater transparency, control, and auditability, improving student success outcomes, and adhering to compliance requirements. The system must integrate with Single Sign-On (SSO) authentication process before providing such data. Staff dashboards should describe collaboration tools for annotating or following up on cases. The system should provide tools for staff to monitor, audit, and manage communications and data, as well as dashboards for monitoring system usage, improved visibility and control over AI-driven campaigns, and data-mapping management.