Research Operations Support Platform

Overview

Business Systems (ERP, CRM & POS)

Boston, Massachusetts, United StatesPosted 3 days agoDeadline: May 27th, 2026

Fit Score

Settle Intelligence

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SUMMARY

Boston-based solicitation for a research operations support platform covering participant CRM, communications, scheduling, and incentive distribution. The anticipated contract term is one year.

KEY REQUIREMENTS

Must be a bidder on Statewide Contract ITS60 or ITS75
Must submit bids through the COMMBUYS online procurement system
Must comply with Enterprise Information Security Standards and Policies
Must meet Commonwealth Digital Accessibility Standards (WCAG 2.1 level A and AA)
Must provide three references for similar work within the last five to ten years
Must ensure all data is hosted and stored within the United States
Must support Identity Management and SSO with Azure AD
Must provide a Service Level Agreement with at least 99.9% uptime
Must comply with the Enterprise Use and Development of Generative Artificial Intelligence Policy

BUDGET

Estimate

$100,000 – $249,999

CONTRACT DURATION

12 months

TIMELINE

RFQ Posted: May 5th, 2026

Bidder Questions Due: May 12th, 2026

Commonwealth Responses Posted: May 19th, 2026

RFQ Response Due: May 27th, 2026

QUESTION DEADLINE

May 12th, 2026

Issuing Agency

Executive Office Of Technology Services And Security

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The buyer is seeking a research operations support platform to support research participant management and related operational workflows. The platform is intended to handle participant CRM functions, communications, scheduling, and incentive distribution.

Questions are due by May 12, 2026. The resulting contract is expected to run for one year.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.