Remote Monitoring and Support Tool

Overview

IT Support, Hardware & Networking

Charleston, West Virginia, United StatesPosted 3 days agoDeadline: May 20th, 2026

Fit Score

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SUMMARY

Solicitation for a cloud-based remote monitoring and support solution in West Virginia, including migration from an existing Bomgar on-premises appliance, licensing, installation, configuration, and training. The request also allows for additional licenses as needed.

KEY REQUIREMENTS

Must be authorized by BeyondTrust to provide software maintenance and support
Must provide eighty concurrent licenses for BeyondTrust FedRAMP-authorized remote monitoring and support cloud service
Must provide professional services for installation, setup, and user training
Must provide maintenance and support for the licenses
Must have the ability to add additional licenses on a pro-rated basis
Must provide proof of commercial general liability insurance in at least $1,000,000 per occurrence
Must be properly registered with the West Virginia Purchasing Division prior to contract award
Must comply with all applicable federal, state, and local laws, regulations, and ordinances

BUDGET

Estimate

$50,000 – $150,000

CONTRACT DURATION

12 months

TIMELINE

Questions are due by May 13th, 2026.

Bid opening is on May 20th, 2026.

QUESTION DEADLINE

May 13th, 2026

Issuing Agency

West Virginia Department Of Administration, Purchasing Division

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DESCRIPTION

The issuing organization is seeking a vendor to provide a remote monitoring and support tool through an upgrade from an existing Bomgar on-premises appliance to an authorized FedRAMP cloud-based remote support service.

The scope includes eighty RSU-Fedramp-Cloud Bomgar licenses, professional services for installation and configuration, up to fifty additional RSU-Fedramp-Cloud Bomgar licenses as needed, and training services. Questions related to the solicitation must be submitted no later than May 13, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.