When is the submission deadline?

Submissions are due June 18, 2026. Questions must be submitted by June 2, 2026.

What is the budget for this RFP?

The published budget is $3,900,000.

It was issued by Department Of Social Protection. The work is located in Ireland.

Who is a good fit for this opportunity?

Provider of queue management and customer flow systems. Experience with installation, commissioning, and maintenance of multi-site service solutions. Strong accessibility and inclusive design capabilities. Ability to integrate digital audio-visual displays and desk-based calling systems. Experience serving government or public-sector service environments. Capacity to customize workflows for different office service models.

Queue Management System (Due June 18, 2026)

Overview

IT Support, Hardware & Networking

IrelandPosted: May 18th, 2026Deadline: June 18th, 2026

Fit Score

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SUMMARY

Ireland is seeking a vendor to supply, implement, and maintain an accessible queue management system for service offices. The solution must support customer journey tracking, staff ticket calling, and linked digital audio-visual displays under a one-year contract.

KEY REQUIREMENTS

BUDGET

Verified

$3,900,000

CONTRACT DURATION

36 months

TIMELINE

Site visits: May 25th, 2026 to May 29th, 2026

Question deadline: June 2nd, 2026

Tender deadline: June 18th, 2026

Tentative project start date: August 4th, 2026

QUESTION DEADLINE

June 2nd, 2026

Issuing Agency

Department Of Social Protection

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DESCRIPTION

The contracting authority is seeking a vendor to provide a queue management system for service offices in Ireland. The scope includes full installation, commissioning, implementation, and maintenance of the solution, with delivery aligned to site access arrangements, local security protocols, and end-user requirements.

The system must support accessibility for users whose first language is not English and for people with disabilities, including visual, hearing, mobility, literacy, and sensory challenges. The solution is expected to be scalable, clean, and simple, and must align with the Department of Social Protection brand and styling.

The queue management system must manage and track the customer journey from check-in through completion across different service stages. It should be customizable to reflect the services available in each office, include staff-facing functionality at desks and service areas for calling the next ticket, and integrate digital audio-visual displays to help manage customer flow throughout the service process. The printer component must use a standard till-type roll commonly available through stationery suppliers.

The contract period is one year.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 18, 2026. Questions must be submitted by June 2, 2026.
What is the budget for this RFP?: The published budget is $3,900,000.
Who issued this RFP?: It was issued by Department Of Social Protection. The work is located in Ireland.
Who is a good fit for this opportunity?: Provider of queue management and customer flow systems
Experience with installation, commissioning, and maintenance of multi-site service solutions
Strong accessibility and inclusive design capabilities
Ability to integrate digital audio-visual displays and desk-based calling systems
Experience serving government or public-sector service environments
Capacity to customize workflows for different office service models

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