When is the submission deadline?

Submissions are due July 28, 2026. Questions must be submitted by July 8, 2026.

What is the budget for this RFP?

Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.

It was issued by Greater New Haven Transit District. The work is located in Hamden, Connecticut, United States.

Who is a good fit for this opportunity?

Experienced IT services firms with public sector or transit industry background. Expertise in networking (Cisco, HP, SonicWALL, Meraki), security, and end-user support. Ability to provide consultation, disaster recovery, and ongoing maintenance. Familiarity with both software and hardware management in large multi-device environments. Based in, or able to quickly respond to, Hamden, Connecticut.

Professional Information Technology Services (Due July 28, 2026)

Overview

IT Support, Hardware & Networking

Hamden, Connecticut, United StatesPosted: June 19th, 2026Deadline: July 28th, 2026

Fit Score

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SUMMARY

Hamden, CT is seeking an IT services provider to support a variety of hardware, software, network, and cybersecurity operations in a public transit context for a three-year term.

KEY REQUIREMENTS

Must have at least five years of demonstrated relevant experience performing the requested services
Must employ qualified staff with appropriate certifications or licenses as required by the State of Connecticut
Must have sufficient financial capacity to complete the project
Key personnel must include a Desktop Computer Engineer with 3 years of experience
Key personnel must include a Systems Engineer with 5 years of experience
Key personnel must include a Project Manager with 10 years of experience in transit industry project management
Must provide at least one key personnel on-site twice per week for at least 4 hours each day
Must provide 24x7 contact support
Must meet specified SLA response times for critical and standard priority issues

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

36 months

TIMELINE

Bid Release Date: June 18th, 2026

Questions Due: July 8th, 2026

GNHTD Response to Questions: July 14th, 2026

Proposals Due: July 28th, 2026

Contract Award: August 18th, 2026

Effective Date of Contract: September 1st, 2026

QUESTION DEADLINE

July 8th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Greater New Haven Transit District

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A government authority in Hamden, Connecticut seeks a vendor to provide comprehensive professional information technology services for a public transit environment. The project encompasses support and consulting for dispatching software, radio and telephone communication, tablets, fleet and maintenance software, security and surveillance systems, facility technology, accounting software, critical infrastructure, cyber security, and disaster recovery planning.

Vendors will also deliver technology consultation, as-needed support, and maintain networking infrastructure, including Cisco Catalyst and HP Procure managed switches, SonicWALL firewalls, Cisco and Meraki wireless access points, and Barracuda web filter support, as well as backup solutions such as VEEAM and Symantec System Recovery. Responsibilities further include end-user support, software assistance for off-the-shelf platforms (e.g., Microsoft Office), as well as security tasks such as virus and malware prevention and managing email connectivity for end users on smartphones and tablets.

The contract will span three years. All questions regarding the RFP must be submitted by July 8, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 28, 2026. Questions must be submitted by July 8, 2026.
What is the budget for this RFP?: Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Greater New Haven Transit District. The work is located in Hamden, Connecticut, United States.
Who is a good fit for this opportunity?: Experienced IT services firms with public sector or transit industry background
Expertise in networking (Cisco, HP, SonicWALL, Meraki), security, and end-user support
Ability to provide consultation, disaster recovery, and ongoing maintenance
Familiarity with both software and hardware management in large multi-device environments
Based in, or able to quickly respond to, Hamden, Connecticut

Analysis generated by Settle AI from the source RFP.

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