When is the submission deadline?

This RFP closed on March 5, 2026 and is no longer accepting submissions.

What is the budget for this RFP?

Settle estimates the budget at $100,000 – $400,000. The issuer has not published an official figure.

It was issued by Providence Public School District. The work is located in Providence, Rhode Island, United States.

Phone System Support Service (Closed)

Seeking managed on-call support and service for multi-location phone systems in Rhode Island, with 2-hour response times.

Submit sealed proposals clearly labeled with the item description
Include one original, one copy, and a digital PDF copy on a flash drive
Proposals must be in ink or typewritten
Bid proposals must be present at the Purchasing Department at the time of opening
Out-of-state corporations must qualify or register to transact business in Rhode Island
Attest to compliance with R.I. General Law Section 28-29-1 or submit a sworn affidavit of exemption
Submit a certificate of insurance including Errors & Omissions ($1M per incident, $2M aggregate) and General Commercial Liability ($1M per incident, $2M aggregate)
Conduct criminal background checks for all employees interacting with students and provide reports upon request
Provide a managed services agreement for on-call support for multiple location phone systems with a 2-hour response time
Quote to include all labor and software support for help desk calls up to 100 hours per annum
Indicate hourly labor rate for calls outside of business hours
Be a Mitel SILVER or GOLD Partner minimum

$100,000 – $400,000

Question deadline: February 19th, 2026 at 4:30 PM

Proposals to be opened: March 5th, 2026 at 1:00 PM

Awards will be made within ninety (90) days of proposal opening (by June 3rd, 2026)

Contract in effect from date of award through June 30th, 2028

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

A Rhode Island organization is seeking a vendor to provide managed on-call support and service for its phone systems across multiple locations. The scope of the agreement includes a 2-hour response time requirement, applicable during business hours as well as after-hours, holidays, and weekends.

The selected vendor will deliver comprehensive support services, ensuring prompt resolution of issues that may arise with the organization's multi-location phone system infrastructure. Experience with phone system troubleshooting, service, and maintenance is essential for this engagement.

Phone System Support Service

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