The government authority in Maryland is seeking a vendor to provide comprehensive managed services for its PeopleSoft Campus Solutions environment. The scope includes technical support, maintenance, enhancements, and a range of integration services designed to optimize student services and enterprise operations.

Responsibilities encompass integrating Salesforce CRM with PeopleSoft, as well as supporting Workday connections for HR and finance data exchange. The project also requires Mulesoft integration, and expertise with AWS Data Products, Databricks, and Snowflake. Vendors should enable connectivity with data warehouses and external reporting systems, promoting advanced analytics and reporting solutions.

Additionally, the vendor will implement generative AI features such as AI-powered chatbots and natural language querying. Agentic AI will be leveraged to automate core PeopleSoft processes, while business process automation will streamline administrative and academic workflows. Services should also include secure data integration across various protocols (REST/SOAP, JDBC, file-based) and provide AI/ML operations support for managing machine learning models within the enterprise architecture.