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Maryland Transit Administration

PBX IV Telecommunications Equipment and Services

Due
Nov 12, 2026
Questions due
Nov 2, 2026
Budget
$100,000 – $500,000
Estimate
Contract
46 months
Location
  • Baltimore, Maryland, United States
Posted
Oct 28, 2026
Category
IT Support, Hardware & Networking

SUMMARY

The Maryland Transit Administration is seeking proposals from Master Contractors for telecommunications equipment, maintenance, and labor services for its Interactive Voice Response (IVR) systems.
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DESCRIPTION

The Maryland Transit Administration (MTA) is soliciting proposals from qualified Master Contractors under the PBX IV Telecommunications Equipment and Services Master Contract (001B0600162). The scope includes hardware, software, manufacturer-supported maintenance, and time and material labor for IVR systems and peripheral equipment at various MTA sites throughout Maryland. The contract term runs from February 23, 2027, through December 31, 2030.

KEY REQUIREMENTS

  • Must be a Master Contractor awarded a contract under the PBX IV Telecommunications Equipment and Services Master Contract (001B0600162)
  • Must be an authorized reseller for the manufacturer named in the PORFP
  • Must provide a screenshot of the Manufacturer's Suggested Retail Price (MSRP) with the proposal
  • Must provide a password-protected proposal
  • Must have experience in installing, maintaining, troubleshooting, and repairing the specified equipment
  • Must have technicians certified on all manufacturers' equipment installed at each office location
  • Must have stock of essential inventory parts at office locations to restore systems in the event of a catastrophic failure

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TIMELINE

Questions due by November 2nd, 2026, at 5:00 PM EDT.

Proposals due by November 12th, 2026, at 9:00 AM ET.

Public Bid Opening on November 12th, 2026, at 11:00 AM ET.

Work start date is February 23rd, 2027.

Issuing Agency

Maryland Transit Administration

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CONTACTS

Primary procurement contact — name, title, email, and phone

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Frequently asked questions

When is the submission deadline?
Submissions are due November 12, 2026. Questions must be submitted by November 2, 2026.
What is the budget for this RFP?
Settle estimates the budget at $100,000 – $500,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by Maryland Transit Administration. The work is located in Baltimore, Maryland, United States.

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