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Maryland Transit Administration

PBX IV Telecommunications Equipment and Services Maintenance

Due
Nov 12, 2026
Questions due
Nov 2, 2026
Budget
$250,000 – $750,000
Estimate
Contract
46 months
Location
  • Baltimore, Maryland, United States
Posted
Oct 28, 2026
Category
IT Support, Hardware & Networking

SUMMARY

The Maryland Transit Administration is seeking proposals for maintenance, software assurance, and time and material labor for PBX phone systems and peripheral equipment across various sites in Maryland.
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DESCRIPTION

The Maryland Transit Administration (MTA) requires maintenance services for PBX phone systems and peripheral equipment, including GNAV software, ACD, voice mail systems, and ISI call data. The scope includes hardware and software maintenance, technical support, emergency maintenance, and time and material labor for moves, adds, and changes (MAC). The contract term runs from February 23, 2027, through December 31, 2030. The winning vendor must provide updated equipment inventory listings and Visio diagrams for all sites.

KEY REQUIREMENTS

  • Must be a Master Contractor awarded a contract under the PBX IV Telecommunications Equipment and Services, 001B0600162
  • Must be an authorized reseller for the manufacturer (NEC)
  • Must provide a screenshot of the manufacturer's suggested retail price (MSRP) with the proposal
  • Must provide password-protected technical and financial proposals
  • Must comply with Maryland State Information Technology Security Policies, Standards and Requirements
  • Must provide an updated equipment inventory listing for each site within 60 days of award
  • Must provide Visio diagrams of PBX configurations within 3 months of award

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TIMELINE

Questions due by November 2nd, 2026.

Proposals due by November 12th, 2026.

Public opening on November 12th, 2026.

Work start date February 23rd, 2027.

Issuing Agency

Maryland Transit Administration

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CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Frequently asked questions

When is the submission deadline?
Submissions are due November 12, 2026. Questions must be submitted by November 2, 2026.
What is the budget for this RFP?
Settle estimates the budget at $250,000 – $750,000. The issuer has not published an official figure.
Who issued this RFP?
It was issued by Maryland Transit Administration. The work is located in Baltimore, Maryland, United States.

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