Patient Queuing System

Overview

IT Support, Hardware & Networking

El Paso, Texas, United States; Las Cruces, New Mexico, United StatesPosted 4 days agoDeadline: May 29th, 2026

Fit Score

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SUMMARY

RFP for a web-based patient queuing system that integrates with laboratory services, tracks patients, documents no-shows, and provides real-time reporting for process improvements.

KEY REQUIREMENTS

Must be registered in the System for Award Management (SAM) for NAICS 541519.
Must have an existing bidirectional Business Associate Agreement (BAA) at the time of award.
Must be an Original Equipment Manufacturer (OEM), authorized dealer, authorized distributor, or authorized reseller.
Must provide a letter of authorization if not the manufacturer.
Must comply with VA security policies including VA Handbooks 6102 and 6500.
Must provide a full-service contract with 24-hour telephone technical assistance.
Must respond to service calls within one hour of notification.
Must ensure all data and electronic media remain within the VA or are sanitized per VA standards.

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

60 months

TIMELINE

Questions due by May 18th, 2026.

Proposals due by May 29th, 2026.

Base year performance period begins July 1st, 2026.

QUESTION DEADLINE

May 18th, 2026

Issuing Agency

Department Of Veterans Affairs

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization seeks a vendor to provide a patient queuing system built as a web platform. This platform must support interoperability by connecting various web-based applications, including laboratory services, and enable real-time, bi-directional communication between individual applications and other VA-hosted services.

The system must have features to document patient no-shows, track patients without electronic orders, and display active orders along with order details and progress notes in real time. Additionally, the solution should capture and provide real-time reports on data such as the number of patients served, waiting times, and turnaround times to support ongoing process improvement and gap analysis initiatives.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.