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Outsourced Managed IT Services

Overview


IT Support, Hardware & Networking
Buchanan, Georgia, United StatesPosted: September 26, 2026Deadline: October 27, 2026

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SUMMARY


A government authority in Buchanan, Georgia seeks a managed IT services provider for technical support, cybersecurity, backup and disaster recovery, helpdesk operations, software licensing oversight, and website management assistance.

KEY REQUIREMENTS


CONTRACT DURATION


36 months

TIMELINE


RFP Issued: September 25th, 2026

Mandatory Meeting: October 2nd, 2026

Questions Due: October 6th, 2026

Answers Provided: October 13th, 2026

Intent to Respond Due: October 16th, 2026

Sealed Proposals Due: October 27th, 2026

QUESTION DEADLINE


October 6, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Haralson County Board Of Commissioners

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DESCRIPTION


The government authority in Buchanan, Georgia is seeking a vendor to provide outsourced managed information technology services. The scope includes fixed IT support and maintenance for end-user changes, including printer and scanner installations, workstation and laptop setup or replacement, and related support.

The selected provider will deliver managed endpoint cybersecurity for desktops and servers, including AI-enabled endpoint detection and response and malware protection, as well as URL and DNS filtering and monitoring for mobile and fixed endpoints. Services will also include comprehensive backup and disaster recovery using hardware and software that protect production server data and systems, encrypted backup data in transit and at rest, and routine backup restoration testing.

Additional requirements include a ticketing system accessible to existing IT resources, remote management capabilities, and helpdesk support during office hours and after hours by phone, email, and verbal communication. The vendor will oversee software licensing renewals and maintain documentation for compliance purposes. The IT group will also support the transition and ongoing management of the authority's website, including configuration of necessary records and access to hosting services.

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Frequently asked questions


When is the submission deadline?
Submissions are due October 27, 2026. Questions must be submitted by October 6, 2026.
Who issued this RFP?
It was issued by Haralson County Board Of Commissioners. The work is located in Buchanan, Georgia, United States.
Who is a good fit for this opportunity?
  • Managed IT services provider with experience supporting government organizations
  • Expertise in endpoint security, malware protection, URL and DNS filtering
  • Proven capabilities in backup, disaster recovery, encryption, and restore testing
  • Helpdesk and remote management services with business-hours and after-hours coverage
  • Experience with software license compliance and website hosting transitions

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