When is the submission deadline?

This RFP closed on August 24, 2026 and is no longer accepting submissions.

What is the budget for this RFP?

Settle estimates the budget at $170,185. The issuer has not published an official figure.

It was issued by Texas Health And Human Services Commission. The work is located in Austin, Texas, United States.

Who is a good fit for this opportunity?

Information technology providers experienced in Orchard system administration. Firms capable of delivering software upgrades and upgrade project support. Providers offering 24/7/365 remote technical support through phone, online, and email channels. Companies with experience in interactive technical training and enterprise software maintenance.

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Orchard Annual Silver Level Support and Maintenance Service

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Overview

IT Support, Hardware & Networking

Austin, Texas, United StatesPosted: August 11, 2026Deadline: August 24, 2026

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SUMMARY

This opportunity seeks a vendor to provide annual Orchard Silver Level system administration support and maintenance. Services include upgrades, 24/7/365 remote support, technical training, resource access, and customer satisfaction surveying.

KEY REQUIREMENTS

Must have at least five years of relevant experience
Personnel assigned to perform services must be fully trained and have at least three years of relevant experience
All personnel assigned to perform services must be at least 18 years of age
Must provide a minimum of three verifiable references for current or previous contracts of the same size and for similar or same services within the last five years
Must comply with all federal, state, and local laws, statutes, ordinances, rules, and regulations
Must provide 24-hour contact information for a minimum of two personnel
Must maintain required insurance coverage including Workers' Compensation, Commercial General Liability, Commercial Automobile Liability, Professional Liability, and Umbrella Liability
Must utilize the U.S. Department of Homeland Security’s E-Verify system
Must conduct comprehensive, statewide Texas Department of Public Safety criminal and sex offender background checks on all personnel assigned to perform services

BUDGET

Estimate

$170,185

CONTRACT DURATION

12 months

TIMELINE

IFB Date Posted to ESBD: August 10th, 2026

Questions or Clarifications Submission Deadline: August 14th, 2026

Responses to Questions or Clarifications - Addendum posted on the ESBD: August 18th, 2026

Response Deadline: August 24th, 2026, 10:30 AM

Anticipated Contract Start Date: September 1st, 2026

QUESTION DEADLINE

August 14, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Texas Health And Human Services Commission

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DESCRIPTION

The vendor will provide annual Silver Level support and maintenance services for Orchard system administration. The engagement includes software upgrades and a basic upgrade project package.

The required support also includes remote assistance by phone, online, or email on a 24/7/365 basis; interactive technical support and training; access to Orchard Resource Central; and a satisfaction survey. All questions must be submitted no later than August 14, 2026.

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Frequently asked questions

When is the submission deadline?: This RFP closed on August 24, 2026 and is no longer accepting submissions.
What is the budget for this RFP?: Settle estimates the budget at $170,185. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Texas Health And Human Services Commission. The work is located in Austin, Texas, United States.
Who is a good fit for this opportunity?: Information technology providers experienced in Orchard system administration
Firms capable of delivering software upgrades and upgrade project support
Providers offering 24/7/365 remote technical support through phone, online, and email channels
Companies with experience in interactive technical training and enterprise software maintenance

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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