On-Premises Remote Support Solution
Overview
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SUMMARY
DESCRIPTION
The U.S. Department of the Treasury, Internal Revenue Service, is seeking information from industry regarding software solutions that satisfy the functional, technical, security, and operational requirements for a self-hosted, enterprise on-premises remote support solution. The solution must support the IRS enterprise environment and provide secure remote assistance capabilities for up to 400 concurrent authorized support personnel accessing, diagnosing, and resolving issues affecting IRS-managed systems.
The Government is requesting industry feedback based on a draft Statement of Work and associated requirements. Interested companies should provide organizational information, contact details, SAM Unique Entity Identifier, business size and revenue information for the prior three years, applicable small-business status and Government-wide contract vehicles, confirmation of commercial availability, anticipated interest in submitting a quote, feedback or questions regarding the requirement, and a company capability website URL.
Responses should be clear, concise, and accurate, and must not exceed five pages using 11-point font on 8.5-by-11-inch pages. Oral presentations will not be accepted.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 28, 2026.
- Who is a good fit for this opportunity?
- Enterprise remote support software developer or technology provider
- Proven experience delivering self-hosted or on-premises solutions for large organizations
- Strong expertise in secure remote access, system diagnostics, and technical support platforms
- Familiarity with federal information technology environments and government procurement
- Registered in the System for Award Management with an active Unique Entity Identifier
- Capability to support at least 400 concurrent authorized users
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.