Next-Generation Computer-Aided Dispatch (CAD) and Public Safety Technologies Service

Florida is seeking information from vendors specializing in next-generation computer-aided dispatch (CAD) and public safety technologies. The objective is to enhance emergency response operations by adopting modern solutions that improve dispatch efficiency, enable seamless interoperability, and expand mobile data capabilities within the public safety communication infrastructure.

Vendors are invited to propose emerging technologies that integrate advanced CAD systems with field operations and support cross-jurisdictional coordination, adhering to NG911 standards. Desired features include AI- and machine learning-assisted decision support tools, robust analytics, real-time dashboards, and predictive reporting to enhance situational awareness and response accuracy. Solutions should offer reliable offline capabilities for mobile field units, cloud-based or hybrid deployment options with failover redundancy, and comprehensive CAD-to-CAD interoperability to facilitate data sharing across agencies.

Additional priorities encompass security measures, role-based access controls, compliance certifications, and intuitive user interfaces tailored for dispatchers and field responders. Proposals should also address enhancements to core CAD functionalities, automation capabilities, and mobile applications with offline synchronization features.