Vendor needs to provide next generation 9–1–1 core and emergency IP network solution. • Web interface tools to support the following requirements and capabilities: • Web interface tools for accessing the extract reports, view TN, MSAG, and GIS data, perform corrections of Discrepancy Reports (DRs), add status notes, and view transaction history as needed to support subscriber validation processes. • Web interface tool for viewing and submitting incident and change tickets. • Online dashboard showing network, device, and monitoring/alarm statuses. • Web interface tool for viewing policy–routing configurations. • Web interface tool to access call detail records (CDRs), searchable by date/timestamp, call back number, etc. • Web tool for Spatial Interface and LVF interface. • Offeror shall provide to the 911 authority the management reports that list the life–cycle data about key security certificates that should include the certificate name and its functional use in the network, quantity of certificates deployed, and certificate life–cycle. • Integrate an alarming and ticketing system with the ability to respond to security events within 15 minutes and ability to escalate appropriately according to defined security levels and SLAs. • Provide a process for users to submit tickets for incidents, problems, and changes by phone, and directly into ticketing IT Service Management System with defined user access that does not require users to call a generic nationwide 1–800 number and wait in a generic queue that is not capable of providing the support needed for this solution. • Provide access for Tier 1, Tier 2, and Tier 3 support to technical staff for escalations. • Provide eBonding in the ticketing IT Service Management platform and other vendor provided system status reporting systems and other third–party NOC/SOC integrations for CHE and CAD that depend on the use of the ESInet/NGCS solution. • Receive text messages and provide 911 routing for all major wireless today, including the ability to provide reporting that the text was delivered to the agency. • Provide policy–based routing on incoming text messages. All the questions must be submitted no later than Jan 30, 2026.