A Virginia-based organization is seeking a qualified vendor to deliver a next generation 9-1-1 core and emergency IP network solution. This solution will require robust web-based tools to support operational needs such as accessing and extracting reports, managing telephone number (TN), Master Street Address Guide (MSAG), and GIS data, as well as performing corrections on Discrepancy Reports (DRs) and maintaining subscriber validation processes. The system must also enable users to view and submit incident and change tickets, and provide an online dashboard displaying network, device, and alarm monitoring statuses.

Additional requirements include web tools for reviewing policy-routing configurations, searching call detail records (CDRs), and accessing spatial and Location Validation Function (LVF) interfaces. The solution must offer management reports concerning the lifecycle of key security certificates, including certificate details and deployment status. Integration of an alarm and ticketing system is essential, with the ability to respond to security events within 15 minutes and escalate as required per defined security levels and SLAs.

Vendors must provide a ticket submission process that allows authorized users to report incidents, problems, and changes either by phone or directly into an IT Service Management System, ensuring immediate access without the need to use generic nationwide call centers. The solution should support Tier 1 through Tier 3 technical staff escalations, eBonding in ticketing platforms, and integration with system status reporting tools and third-party NOC/SOC systems relevant to Call Handling Equipment (CHE) and Computer-Aided Dispatch (CAD). The network must be able to receive and route text messages from all major wireless carriers with confirmation reporting and enable policy-based routing for incoming texts.

Interested vendors must ensure all questions related to this opportunity are submitted by January 30, 2026.