Mission-Critical Dispatch Call Handling and Radio Integration System
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
September 14th – September 25th, 2020: RFP is published on the PublicPurchase website.
September 28th – October 23rd, 2020: Evaluation team reviews proposals and contacts finalists.
October 26th – November 20th, 2020: Finalist interviews, site visits, and technology demonstrations.
November 30th – December 11th, 2020: Evaluation team finalizes proposal scoring.
December 14th, 2020: Evaluation team submits vendor recommendation to the Power & Light Director and the City’s Technology Services CIO.
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Independence, Missouri Power & Light Department
DESCRIPTION
The utility seeks a mission-critical, hybrid-architecture dispatch call handling and radio integration system that bridges traditional telephony with its existing Land Mobile Radio infrastructure. The solution will replace the legacy corporate phone system at dispatch desks with an operational technology platform capable of handling high-volume events, including severe weather incidents, while maintaining continuous communications with field crews across a dual-site architecture.
The system must record all incoming and outgoing telephone traffic, along with active audio streams from phone-to-radio conversations initiated at the console. It should provide a unified operator interface for answering telephone trunks and interacting with radio channels without requiring separate software systems or physical control heads. The platform must maintain cryptographic security from the dispatch desk to field radios and include local automated cyber threat detection, monitoring, and containment capabilities.
Secure cloud infrastructure should support advanced capabilities such as real-time transcription, AI-assisted translation, and dynamic web-mapping updates without creating a single point of failure in the voice path. Required telephony functions include IVR call forwarding, transmission of textual caller information to third-party applications, on-hold music or messaging, and support for approximately 60,000 customers with multiple simultaneous calls. Calls should be routed to voicemail or an automated attendant rather than receiving a busy signal. AI- and natural-language-processing-based IVR should also provide automatic translation for Spanish-speaking callers.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 25, 2026.
- Who issued this RFP?
- It was issued by City Of Independence, Missouri Power & Light Department. The work is located in Independence, Missouri, United States.
- Who is a good fit for this opportunity?
- Provider of mission-critical dispatch and emergency communications systems
- Demonstrated expertise integrating telephony with Land Mobile Radio infrastructure
- Experience designing resilient dual-site, hybrid cloud and on-premises architectures
- Strong capabilities in voice recording, IVR, AI, natural language processing, and translation
- Proven cybersecurity expertise for operational technology and critical communications environments
- Experience supporting utilities or other high-volume public safety communications operations
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.