When is the submission deadline?

This RFP closed on March 18, 2026 and is no longer accepting submissions.

What is the budget for this RFP?

Settle estimates the budget at $50,000 – $5,000,000. The issuer has not published an official figure.

It was issued by State of South Carolina. The work is located in Columbia, South Carolina, United States.

Microsoft Products Platforms (Closed)

RFP for procurement and support of Microsoft products platforms in South Carolina, including maintenance and performance optimization.

Identify all Microsoft technologies for which direct support is provided
Provide details on Certified Microsoft Partnership(s)
Provide details on Solutions Partner Designation(s)
Provide details on Advanced specializations on distinct products
Provide details on experience with hybrid environments (on-premise + cloud)
Provide details on experience with state government clients
Describe knowledge and expertise in all Microsoft technologies/products (Azure, Windows OS, Exchange, Teams, OneDrive, SharePoint Online, Loop, Office suite, Visio, Planner, Project Online, Project for web, Power BI, Power Platform, Microsoft Fabric, Purview, Defender products, Configuration Manager, Intune, Systems Center, Entra, Bookings, Lists, Forms, Edge, Copilot, Graph, Surface, Dynamics 365, Azure DevOps, others)
Describe ability to support Microsoft database technologies (SQL Server 2025, 2022, 2019, 2017, 2016; Azure SQL Database, Azure SQL Managed Instance, SQL Server Analysis Services, SQL Server Reporting Services, SQL Server Integration Services, Azure Synapse Analytics, Azure Databricks, Azure Database for PostgreSQL, Azure Database for MySQL, Azure Cosmos DB, others)
Describe support model for products and database issues, including response time guarantees (SLAs), escalation procedures, and availability of support personnel
Explain how approach ensures continuity and reliability for enterprise-grade Microsoft database environments
List any Microsoft products, services, and offerings for which support is not provided or expertise is lacking
Deliver monthly reports detailing the use of support services
Provide a dedicated support portal to see support tickets across all technicians
Provide coordinated access to expert-level SME when needed
Describe ability to monitor Microsoft outages and process to notify the state
Describe approach for collaborating with the state to manage and support products approaching or at end-of-support/end-of-life status
Acknowledge support for all Microsoft products throughout the contract term, including new products
Describe escalation process for Priority 1/Critical incidents, including guaranteed initial response times by severity level
Confirm 24x7x365 critical incident support availability and outline coverage model
Describe availability of reactive support services, normal business hours, response times, and applicable SLAs
State levels and current certifications of engineers available for escalation support
Confirm whether a dedicated Technical Account Manager (TAM) or equivalent resource is provided
Describe responsibilities and scope of the TAM role, including communication cadence, issue escalation, strategic planning, and alignment with customer goals
Describe the dedicated support team assigned to the state
State the number of full-time employees dedicated to Microsoft technologies
Describe proactive services offered (system health checks, architecture assessments, patching advisories, outage notifications, preventive maintenance, advisory services)
Describe ability to provide Microsoft strategic advisory services
Describe support for security incidents involving Microsoft products (phishing, compromised accounts, other threats), including response times, escalation procedures, and remediation services
Describe procedure(s) for delivering support services
Specify Microsoft Partner Agreement level held for escalation to Microsoft
Describe how escalations to Microsoft are managed and documented, and identify contractual SLAs
Describe capabilities for case management (ticketing system/portal), including case submission, tracking, closure, and reporting
Identify reporting features provided (support summaries, SLA compliance, utilization trends)
Indicate whether customization options are available within reporting capabilities (by agency, division, user role, etc.)
Confirm ability to support and have personnel cleared for environments subject to compliance requirements (SCDIS-200, FedRAMP, StateRAMP, CJIS, IRS Pub 1075, HIPAA)
Indicate whether support is available for Microsoft Commercial and Microsoft GCC tenants
Identify location(s) of support personnel and confirm if resources are based in the United States
Provide historical average Mean Time to Resolution (MTTR) for enterprise clients over the past 12-24 months
Provide customer retention rates at 1, 3, and 5 year intervals
Describe Service Level Agreement (SLA) structure, including service credit provisions, identification, calculation, and crediting of SLA breaches
Describe communication process with customers during the lifecycle of an open support ticket
Describe transition plan from an incumbent support provider to their services
Describe general and customized training available
Describe how Microsoft training content is kept current and how participants can access materials and ongoing support
Describe ability and approach to providing customized consulting, design, implementation, migration, and integration services within the Microsoft ecosystem on an as-needed basis
Hold current Microsoft partner credential and have direct escalation capabilities with Microsoft (Lot 2)
Have comparable project experience; at least three (3) projects of similar size and scope within the last five (5) years (Lot 2)

$50,000 – $5,000,000

Solicitation issued: January 23rd, 2026

Questions must be received by: February 13th, 2026 5:00 PM EST

Pre-Bid Conference: February 13th, 2026 11:00 AM EST via MS Teams Only

Submit offer by: March 18th, 2026 11:00:00 AM

Award will be posted on: June 12th, 2026

Estimated contract start date: June 22nd, 2026

Estimated contract end date: June 21st, 2031

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

A procurement opportunity is available in South Carolina for the provision and administration of Microsoft products platforms, with a particular focus on Microsoft Unified Enterprise Support. This initiative covers the acquisition and ongoing support of OEM enterprise-level Microsoft solutions, ensuring the stability, security, and optimal performance of existing platforms and products.

Vendors will be responsible for performing planned, preventive, and recurring maintenance activities, including patch and update deployment, configuration management, and general system upkeep. Additional responsibilities include proactive monitoring, timely remediation of issues, performance tuning, and the implementation of operational optimization strategies. The contract will span a period of four years, supporting the operational needs of the organization throughout its term.

Microsoft Products Platforms

Overview

Fit Score

SUMMARY

KEY REQUIREMENTS

BUDGET

CONTRACT DURATION

TIMELINE

QUESTION DEADLINE

CONTACTS

Issuing Agency

DESCRIPTION

Similar RFPs

Frequently asked questions

Stop missing winnable RFPs