Management Information and Telecommunication Systems Administration Services
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Issued: May 29th, 2026
Deadline to Submit Questions: June 8th, 2026
Response to Questions/Addenda Issued: June 19th, 2026
Proposal Submission Deadline: July 10th, 2026
Proposal Review: July 10th, 2026
Respondent Selection: August 2026
Contract Start Date: November 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
County Of Hudson
DESCRIPTION
The government authority in New Jersey is seeking a vendor to provide comprehensive management information and telecommunication systems administration services. The selected provider will serve as the primary point of contact for user support requests via phone, email, and ticketing systems, and will perform both basic and advanced troubleshooting for technical issues such as password resets, account lockouts, workstation connectivity problems, and application errors.
The vendor will also handle support for hardware, including printers, peripherals, and workstation setup. Responsibilities include creating accurate documentation for all support interactions, managing escalated tickets, and providing support for operating system, application, server, networking, and cloud service issues. Additional duties comprise the administration of Active Directory objects, Group Policies, and permissions, as well as cloud services like Microsoft 365 or Azure AD. The scope of work further includes monitoring and managing service desk tools, performing system patching, backups, updates, and deploying/configuring applications and other system components.
Questions regarding this solicitation must be submitted by June 8, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 10, 2026. Questions must be submitted by June 8, 2026.
- Who issued this RFP?
- It was issued by County Of Hudson. The work is located in Jersey City, New Jersey, United States; Kearny, New Jersey, United States; Secaucus, New Jersey, United States.
- Who is a good fit for this opportunity?
- Experience with government IT support and systems administration
- Certified expertise in telecommunication and information systems
- Ability to provide comprehensive user support and technical troubleshooting
- Familiarity with Active Directory, Microsoft 365, and cloud administration
- Capacity to manage both basic and advanced IT service tasks
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