Managed IT Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Issued: September 2nd, 2026
Deadline for Vendor Questions: September 16th, 2026
LSEM Responses to Questions Published: September 23rd, 2026
Proposal Submission Deadline: October 14th, 2026
Finalist Presentations: Week of October 26th, 2026
Reference Checks: First two weeks of November 2026
Vendor Selection/Notification: November 20th, 2026
Contract Negotiation: Late November - December 2026
Contract Execution: January 2027
Onboarding/Transition Period: January 1st, 2027 - April 30th, 2027
New Contract Start Date: May 1st, 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Legal Services Of Eastern Missouri
DESCRIPTION
The government authority in Missouri seeks a vendor to provide managed IT services covering technology infrastructure management, cybersecurity, and end-user support. The selected provider will collaborate with leadership and the Technology Steering Committee to develop, document, and maintain a multi-year technology roadmap and annual IT budget aligned with applicable standards.
Services will include unlimited remote support through a centralized ticketing system, telephone, and email during defined standard business hours, along with documented after-hours and emergency support procedures for critical outages. The provider will also implement checklist-driven onboarding for employees, interns, and volunteers, supporting up to 60 intern and volunteer onboardings and offboardings annually, as well as secure offboarding and de-provisioning processes.
Additional responsibilities include deploying, configuring, and managing backup and disaster recovery solutions; administering cybersecurity activities; supporting breach notification and response; and assisting staff with an annual risk assessment. Questions must be submitted by September 16, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due October 14, 2026. Questions must be submitted by September 16, 2026.
- Who issued this RFP?
- It was issued by Legal Services Of Eastern Missouri. The work is located in Union, Missouri, United States; Clayton, Missouri, United States; Hannibal, Missouri, United States.
- Who is a good fit for this opportunity?
- Managed service provider with experience supporting government or public-sector organizations
- Expertise in IT infrastructure, cybersecurity, help desk operations, backup, and disaster recovery
- Established ticketing, onboarding, offboarding, and emergency-response procedures
- Demonstrated experience with risk assessments, breach response, and technology roadmaps
- Capacity to support recurring remote services and up to 60 annual intern and volunteer onboarding and offboarding processes
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.