Managed IT Services
Overview
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SUMMARY
DESCRIPTION
A government authority located in Albert, Alberta is seeking a vendor to provide managed IT services for a one-year contract term. The selected provider will deliver outsourced Tier 1 and Tier 2 information technology support to support day-to-day agency operations.
Tier 1 help desk services include ticket intake, logging, and routing, along with support for password resets, account unlocks, Microsoft application issues involving Outlook, Teams, OneDrive, and SharePoint, printer and peripheral troubleshooting, basic hardware triage, and new user onboarding and offboarding support.
Tier 2 support includes endpoint and proactive technical support for issues escalated from Tier 1. Services include workstation imaging, deployment and re-imaging, Windows operating system troubleshooting and repair, Active Directory user and device management, user account administration including mailbox issues, licensing, and permissions, VPN and remote access troubleshooting, and coordination with hardware vendors for warranty service and repair.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due August 17, 2026.
- Who is a good fit for this opportunity?
- Managed IT services provider with public sector support experience
- Capability to deliver Tier 1 help desk and Tier 2 technical support
- Expertise in Microsoft 365, Windows environments, and Active Directory
- Experience with endpoint support, imaging, deployment, and remote access troubleshooting
- Ability to manage user onboarding, account administration, and ticket escalation workflows
- Capacity to coordinate hardware warranty service and third-party vendor repairs
- Regional presence in Alberta or ability to support clients remotely within Canada
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.