When is the submission deadline?

This RFP closed on August 17, 2026 and is no longer accepting submissions.

It was issued by Town Of Mount Vernon. The work is located in Mount Vernon, Maine, United States.

Who is a good fit for this opportunity?

Managed service provider with experience supporting municipal or public-sector organizations. Expertise in Microsoft 365 administration, identity management, and multi-factor authentication. Demonstrated capabilities in network, workstation, VoIP, backup, and cloud application support. Experience with cybersecurity monitoring, email filtering, incident response, and access control. Capacity to provide responsive remote and on-site technical support in Maine.

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Overview

IT Support, Hardware & Networking

Mount Vernon, Maine, United StatesPosted: August 5, 2026Deadline: August 17, 2026

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SUMMARY

Mount Vernon, Maine, is seeking a managed IT services provider for a three-year contract covering infrastructure support, Microsoft 365, VoIP, backups, cybersecurity, user access, and technical troubleshooting.

KEY REQUIREMENTS

Must be able to support workstations, laptops, network, Microsoft 365, Trio financial system, VoIP phones, and printers
Must provide cybersecurity services including email security and multi-factor authentication
Must maintain backups and perform at least one annual restore test
Must provide incident response services
Must carry commercial general liability insurance of at least $2,000,000
Must carry cyber liability coverage
Must name the Town as an additional insured
Must be able to meet urgent response times within 2 business hours

CONTRACT DURATION

36 months

TIMELINE

Issued: August 3rd, 2026

Questions Due: August 10th, 2026

Proposals Due: August 17th, 2026

QUESTION DEADLINE

August 10, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Town Of Mount Vernon

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DESCRIPTION

The Town of Mount Vernon, Maine, seeks a provider for managed information technology and technical support services under a three-year contract. The provider will keep the Town’s computers, network, phone systems, and related technology operational and secure through routine maintenance, updates, patching, troubleshooting, and replacement planning.

Services will include Microsoft 365 account, mailbox, and permissions management; support for the Trio financial system’s cloud-hosted environment and coordination with the Trio vendor; basic VoIP phone administration; backup maintenance and restoration verification; email security, spam and threat filtering; multi-factor authentication; and incident response. The provider will also establish access for new users, disable access when personnel leave, and ensure remote access is granted only with Select Board authorization.

All questions must be submitted by August 10, 2026. Proposals are due August 17, 2026.

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Frequently asked questions

When is the submission deadline?: This RFP closed on August 17, 2026 and is no longer accepting submissions.
Who issued this RFP?: It was issued by Town Of Mount Vernon. The work is located in Mount Vernon, Maine, United States.
Who is a good fit for this opportunity?: Managed service provider with experience supporting municipal or public-sector organizations
Expertise in Microsoft 365 administration, identity management, and multi-factor authentication
Demonstrated capabilities in network, workstation, VoIP, backup, and cloud application support
Experience with cybersecurity monitoring, email filtering, incident response, and access control
Capacity to provide responsive remote and on-site technical support in Maine

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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