When is the submission deadline?

Submissions are due August 1, 2026.

It was issued by Holly Springs Chamber Of Commerce. The work is located in Holly Springs, North Carolina, United States.

Who is a good fit for this opportunity?

Proven experience delivering managed IT and cybersecurity services to public sector clients. Expertise in RMM, EDR, helpdesk operations, and data protection strategies. Certifications such as SOC 2, ISO 27001, or equivalent cybersecurity standards. Ability to provide both remote and onsite technical support. Capacity for rapid incident response and high availability service desk operation.

Managed IT and Cybersecurity Services (Due August 1, 2026)

Overview

IT Support, Hardware & Networking

Holly Springs, North Carolina, United StatesPosted: June 30th, 2026Deadline: August 1st, 2026

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SUMMARY

Seeking a vendor to deliver managed IT and advanced cybersecurity services, including RMM, EDR, patch management, backup, and 24/7 helpdesk support for a government authority in Holly Springs, North Carolina.

KEY REQUIREMENTS

Must provide comprehensive, proactive information technology management and helpdesk support
Must provide advanced cybersecurity infrastructure including EDR and patch management
Must support a device limit of up to two primary business tools per seat/user without doubling labor fees
Must provide fixed pricing for required service elements
Must maintain an active, responsive High Availability Service Desk
Must demonstrate compliance with the stipulated SLA incident response matrix
Must have local presence and capability to provide prompt on-site dispatch to the Holly Springs region
Must isolate one-time professional transition/onboarding fees from recurring monthly subscription costs
Must explicitly display the local sales tax rate of 7.25% on all recurring monthly billing models

TIMELINE

RFP Release Date: June 29th, 2026

Submission Deadline: August 1st, 2026

Implementation Target: January 1st, 2027

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Holly Springs Chamber Of Commerce

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority in Holly Springs, North Carolina is seeking a qualified vendor to provide managed IT and cybersecurity services. The engagement includes comprehensive and proactive information technology management, helpdesk support, and the implementation of advanced cybersecurity infrastructure.

Key requirements include delivering an outsourced partnership that ensures continuous operational availability, robust data protection, dependable remote and onsite support, and cost predictability. Essential service components cover Remote Monitoring and Management (RMM) for endpoint oversight, automated patch deployment, and hardware lifecycle monitoring, in addition to proactive remediation measures. The vendor will be responsible for Endpoint Detection and Response (EDR), deploying behavioral-analysis and real-time threat detection solutions designed to neutralize sophisticated exploits.

Further responsibilities involve automated patch management and operating system updates, complete system imaging for rapid recovery in the event of hardware or security failures, and the operation of a High Availability Service Desk (HAS) for unlimited troubleshooting. The provider will also conduct full device discovery, technical auditing, asset mapping, centralized deployment of management and security tools, exhaustive security sweeps, initial system optimization, and corporate credential centralization.

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Frequently asked questions

When is the submission deadline?: Submissions are due August 1, 2026.
Who issued this RFP?: It was issued by Holly Springs Chamber Of Commerce. The work is located in Holly Springs, North Carolina, United States.
Who is a good fit for this opportunity?: Proven experience delivering managed IT and cybersecurity services to public sector clients
Expertise in RMM, EDR, helpdesk operations, and data protection strategies
Certifications such as SOC 2, ISO 27001, or equivalent cybersecurity standards
Ability to provide both remote and onsite technical support
Capacity for rapid incident response and high availability service desk operation

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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