Managed Information Technology Services
Overview
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SUMMARY
DESCRIPTION
A government authority located in Westlock, Alberta is seeking a vendor to provide managed information technology services. The engagement is intended to support modernization efforts and improve the efficiency of departmental processes through reliable and strategic technology services.
The current technology environment includes Microsoft 365, Windows-based workstations, two physical servers, an infrastructure of 11 virtualized servers, cloud-based applications, and networked printers and scanners. The selected provider is expected to deliver IT support, helpdesk services, troubleshooting, and ongoing maintenance across this environment.
The scope also includes cybersecurity and risk management functions such as monitoring, vulnerability management, incident response, and security awareness. In addition, the provider will be responsible for maintaining network, server, and workstation infrastructure, supporting software and hardware, printers, mobile devices, GIS, and municipal applications, as well as advising on strategic IT planning, budgeting, procurement, technology roadmaps, hardware replacement, and related consulting services.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due August 21, 2026.
- Who is a good fit for this opportunity?
- Managed IT services firm with public sector or municipal experience
- Expertise in Microsoft 365, Windows environments, and virtual server infrastructure
- Proven helpdesk, desktop support, and infrastructure maintenance capabilities
- Cybersecurity provider with monitoring, vulnerability management, and incident response experience
- Ability to support printers, mobile devices, GIS, and municipal business applications
- Strategic IT advisory capacity for budgeting, procurement, and technology roadmaps
- Regional presence or ability to reliably serve clients in Alberta
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.