When is the submission deadline?

This RFP closed on September 15, 2026 and is no longer accepting submissions.

What is the budget for this RFP?

The published budget is $29,418.

It was issued by Hawaii State Department Of Health, Chronic Disease Prevention And Health Promotion Division. The work is located in Honolulu, Hawaii, United States; Kapolei, Hawaii, United States; Pearl City, Hawaii, United States.

Who is a good fit for this opportunity?

Managed IT services provider experienced in endpoint maintenance and technical support. Expertise in Windows systems, hardware and peripheral installation, and network troubleshooting. Demonstrated experience supporting government or secure network environments. Capability to provide on-call and scheduled support in Honolulu, Hawaii. Strong data backup, recovery, license compliance, and network documentation practices.

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IT Services for Ongoing Maintenance and Support of Endpoint Devices

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Overview

IT Support, Hardware & Networking

Honolulu, Hawaii, United States; Kapolei, Hawaii, United States; Pearl City, Hawaii, United States; Kaneohe, Hawaii, United StatesPosted: August 29, 2026Deadline: September 15, 2026

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SUMMARY

A Honolulu government authority seeks a vendor for one year of endpoint device maintenance, troubleshooting, network support, installations, backups, data recovery, and emergency IT services.

KEY REQUIREMENTS

Must be registered and licensed to do business in the State of Hawaii
Must have a minimum of five years of experience with maintaining internet-capable computer hardware
Must have a minimum of five years of experience with TCP/IP networks, malware protection software, and Microsoft AD and SCCM
Must have a minimum of two years of experience working with the state or government performing similar work within the past ten years
Must be able to assure non-discrimination on the basis of race, color, national origin, sex, age, religion, political beliefs, or disability
Must be equipped to accept State purchase orders as forms of payment
Must be compliant with all laws governing entities doing business in the State of Hawaii
Must provide a Certificate of Vendor Compliance from Hawaii Compliance Express or equivalent documentation by the award date

BUDGET

Verified

$29,418

CONTRACT DURATION

12 months

TIMELINE

The period of performance is from September 18th, 2026, to September 17th, 2027.

Issuing Agency

Hawaii State Department Of Health, Chronic Disease Prevention And Health Promotion Division

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DESCRIPTION

A government authority in Honolulu, Hawaii is seeking IT services for the ongoing maintenance and support of endpoint devices under a one-year contract. The selected vendor will provide on-call and weekly troubleshooting, general maintenance, and installation and configuration of new endpoint devices that comply with the agency’s secure network standards.

Services include software and hardware installation; printer, scanner, and camera configuration; Windows and operating system installations and upgrades; automated and general data backup; wired and wireless network support; file and printer sharing; network monitoring and troubleshooting; internet connectivity support; missing data and failed hard drive recovery; system file error resolution; and other emergency IT assistance.

The vendor will also help maintain a stable endpoint network connectivity environment, including development or maintenance of an accurate network map and support for license compliance.

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Frequently asked questions

When is the submission deadline?: This RFP closed on September 15, 2026 and is no longer accepting submissions.
What is the budget for this RFP?: The published budget is $29,418.
Who issued this RFP?: It was issued by Hawaii State Department Of Health, Chronic Disease Prevention And Health Promotion Division. The work is located in Honolulu, Hawaii, United States; Kapolei, Hawaii, United States; Pearl City, Hawaii, United States.
Who is a good fit for this opportunity?: Managed IT services provider experienced in endpoint maintenance and technical support
Expertise in Windows systems, hardware and peripheral installation, and network troubleshooting
Demonstrated experience supporting government or secure network environments
Capability to provide on-call and scheduled support in Honolulu, Hawaii
Strong data backup, recovery, license compliance, and network documentation practices

Analysis generated by Settle AI from the source RFP.

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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IT Services for Ongoing Maintenance and Support of Endpoint Devices (Closed) | Settle RFP Hunter