IT Service, Asset and Configuration Management Solution
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Response deadline: June 2nd, 2026
Initial physical inventory completion: Month 6th
Security accreditation documentation delivery: Month 10th
Full Go-Live: Month 12th
Issuing Agency
Nato Communications And Information Agency
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The issuing organization is seeking information from vendors capable of providing an integrated IT service management (ITSM) and asset and configuration management solution for deployable communications and information systems services and assets. The requested solution is intended to support comprehensive management of assets and services across multiple classification domains.
Key functional requirements include asset and configuration management through a CMDB for all DCIS assets across NS and NR domains, as well as inventory management covering physical and logical assets by asset, location, and classification. The solution must also support incident management, change management, service request management, and the scheduling and tracking of preventive and corrective maintenance inspections.
Additional requirements include integration with Oracle EBA for financial and property accounting data and with BMC Remedy for incident and change management data. The solution should also provide documentation management at the module, product, and component levels, along with reporting, dashboards, KPI tracking, and separate instances for each domain.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.