IT Managed Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Deadline to submit questions: October 8th, 2026
Proposal deadline: October 27th, 2026
Board of Trustees meeting and anticipated award date: December 1st, 2026
Anticipated contract commencement: January 1st, 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Bergen Community College
DESCRIPTION
The government authority in Paramus, New Jersey, is seeking a vendor to provide comprehensive enterprise IT managed services for its enterprise resource planning ecosystem and associated systems. The selected provider will support day-to-day administration, custom development, integrations, access control, reporting, operational stability, high availability, continuous enhancement, and proactive data governance across the Ellucian product suite.
Services will include IT leadership and management, network and infrastructure support, ERP and enterprise application administration, business intelligence and reporting, and development of policies and procedures aligned with the college’s mission and strategic goals. The provider will also oversee unified communications, including telephony and videoconferencing system development, maintenance, vendor management, call monitoring, cost reporting, inventory and backup, training, and technical support.
The vendor will manage ERP and enterprise application configuration, integrations, workflow optimization, and coordination with the software vendor on updates and enhancements. Additional responsibilities include IT asset procurement, inventory control, licensing, leasing where applicable, and operation of a 24/7 help desk for students, staff, and faculty. The help desk must answer calls, log and track service requests, resolve common desktop support issues, and escalate unresolved matters to the on-site IT team. The contract term will be three years, and questions must be submitted by October 8, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 27, 2026. Questions must be submitted by October 8, 2026.
- Who issued this RFP?
- It was issued by Bergen Community College. The work is located in Paramus, New Jersey, United States.
- Who is a good fit for this opportunity?
- Experienced enterprise IT managed services provider
- Demonstrated expertise supporting Ellucian ERP and higher education enterprise applications
- Capable of providing 24/7 help desk and desktop support services
- Strong network, infrastructure, unified communications, and systems integration capabilities
- Experienced in IT governance, asset management, reporting, and data governance
- Able to provide on-site escalation support and coordinate with software vendors
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.