A county in Texas is seeking a qualified vendor to provide a turnkey, fully managed inmate telephone system under a three-year contract. The required solution must offer secure and reliable telecommunications for both inmates and facility staff, encompassing all necessary equipment, installation, maintenance, and network services.

The system should include an integrated, automated inmate information service accessible through the inmate telephone system, covering all inmate housing areas, visitation areas, and any other designated county facilities. A web-based interface is required for county staff, enabling secure call management, playback, and data retention capabilities, with 24/7 access that does not require live operator assistance.

Additionally, the vendor must provide round-the-clock technical support and proactive system monitoring to ensure continuous service and swift resolution of any technical issues.