Information Technology Refresh Program Support Service
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
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QUESTION DEADLINE
Issuing Agency
U.S. Customs And Border Protection
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The government authority in Washington, DC is seeking a vendor to provide comprehensive information technology refresh program support services. The scope includes the implementation of an Information Technology Refresh Program (ITRP) capability throughout the enterprise to modernize and manage technology assets.
Services required include the deployment of end-to-end ITRP solutions to replace technology such as desktop computers, laptops, non-cellular tablet devices, peripherals, network devices, and mobile devices. Vendors must ensure that all customers have the functional, effective, and secure technologies necessary for daily operations.
Additional requirements include comprehensive lifecycle management and modernization of technology assets, program management, storefront capability, planning, hardware procurement assistance, asset and inventory management, hardware preparation for deployment, evaluation, process improvement, and both infrastructure and endpoint management support.
Support must cover a full range of devices, including desktops, laptops, non-cellular tablets, as well as options for peripherals, network devices, and mobile equipment.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 18, 2026. Questions must be submitted by June 18, 2026.
- Who issued this RFP?
- It was issued by U.S. Customs And Border Protection. The work is located in Lorton, Virginia, United States; Spring, Texas, United States; Walled Lake, Michigan, United States.
- Who is a good fit for this opportunity?
- Proven experience in comprehensive IT refresh and modernization projects for large organizations
- Expertise in lifecycle management, hardware procurement, and asset management
- Ability to provide end-to-end support for a range of devices and peripherals
- History of working with government or public sector clients
- Strong program management and process improvement capabilities
- Presence or operational capacity in the Washington, DC area
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