Information Technology Managed Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Proposals must be received by 3:00 PM on October 16th, 2026.
The contract period is effective January 1st, 2027 through December 31st, 2029.
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Town Of Grand Isle
DESCRIPTION
The government authority in Grand Isle, Vermont is seeking a vendor to provide information technology managed services for a three-year contract period. Services will support the authority’s Windows-based Microsoft 365 environment with G1 licensing, desktop workstations, remote laptops, copiers, network infrastructure, and server equipment.
Responsibilities include general network support, 24/7 monitoring, security services, hardware maintenance, software updates, troubleshooting and repair, backup and disaster recovery, and a combination of remote and onsite support. The vendor will also administer and optimize Microsoft 365 G1 and G3 license allocations, manage the Microsoft 365 tenant, shared mailboxes, distribution lists, digital calendars, and multi-factor authentication across all tiers.
Additional requirements include structuring and maintaining the internal town intranet and SharePoint document libraries, providing web access to service call and project status reports, advising on software and hardware purchases, and supporting secure web-based file sharing.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 16, 2026.
- Who issued this RFP?
- It was issued by Town Of Grand Isle. The work is located in Grand Isle, Vermont, United States.
- Who is a good fit for this opportunity?
- Managed service provider with experience supporting government or municipal environments
- Expertise in Microsoft 365 tenant administration, licensing, SharePoint, and identity management
- Capability to provide 24/7 network monitoring, cybersecurity, backup, and disaster recovery services
- Established remote and onsite technical support operations in Vermont or the surrounding region
- Experience maintaining mixed desktop, laptop, copier, server, and network infrastructure
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.