Information Technology Consulting and Management Services

A government authority in Hackensack, New Jersey is seeking a vendor to provide comprehensive information technology consulting and management services for municipal operations. The selected contractor will be responsible for maintaining stable, secure, and efficient performance across the city's technology environment under a two-year agreement that includes both an annual fixed-fee managed services component and task-based project work.

Scope of services includes end-user and help desk support, remote and on-site technical assistance, user account management, and issue resolution for city staff. The contractor will also manage and troubleshoot servers, network equipment, firewalls, wireless systems, LAN/WAN performance, and related infrastructure. Additional responsibilities include email security management and archiving using platforms such as Barracuda or Mimecast, maintenance of surveillance systems including Axis, ExaqVision, and Lorex, and software deployment, configuration, testing, patching, and system integration.

The engagement also includes cybersecurity and compliance support, including security system management, patching, threat monitoring, and incident response assistance to protect municipal data. The vendor is expected to assess and recommend appropriate cloud solutions, manage and track support requests through a trouble ticketing system, and provide strategic IT planning and advisory services related to budgeting, upgrades, and long-term technology improvements. On-call emergency support outside regular business hours, including weekends and holidays, is also required.